FAQ's

TERMS AND CONDITIONS

The provision of services to you via the Pacific Island Top-Up platform is subject to your acceptance of this Agreement. By completing a transaction on www.pacificislandtopup.com, you agree to be bound by the terms and conditions below. Transactions are non-refundable and cannot be reversed.

It is the responsibility of the customer to ensure that the correct mobile number is entered when sending a top-up. Pacific Island Top-Up can only be sent to active mobile numbers. In the event, the product is not working and the Top-Up has not been redeemed, only then will the customer be eligible for a refund and refund will be facilitated through the retail outlet where the customer has purchased the Pacific Island Top-Up voucher from.

Pacific Island Top-Up Vouchers are purchased in NZ Dollars and transferred to the receiving party’s mobile number in the local currency of the receiving numbers country.

Privacy Policy

Pacific Island Top-Up is committed to safeguarding customer’s personal and private information and will comply with applicable data protection and privacy law.

We have provided this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit the Website. We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

Personal Information Collection

We endeavor to collect and use your personal information only with your knowledge and consent and typically when you use services, make customer enquiries, register for information or other services, or when you respond to communications from us (such as questionnaires or surveys).

The type of personal information we may collect could include, for example, your name and postal address, date of birth, gender, telephone and fax numbers, email address, lifestyle and any other information collected on registration or through surveys.

If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated to you.

You acknowledge that by providing data to us, you consent to the processing of your data in accordance with this Privacy policy Statement.

Privacy Support

Pacific Island Top-Up reserves the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation or cease promotion immediately in case of unforeseen circumstances.

Changes to these Terms and Conditions.

We may change these Terms and Conditions at any-time. Any changes we make will be in accordance with our obligations under the stated Terms and Conditions.

FAQ’s

1. What is Pacific Island Top-Up?

Pacific Islands Top-Up is a platform that allows you to buy Pacific Islands Top-Up Vouchers from retail outlets in New Zealand & Australia and directly Top-Up Vodafone or Inkk Mobile numbers in Fiji.

You can also Top-Up Vodafone or Inkk Mobile numbers in Fiji using a debit/credit card from anywhere in the World by visiting the Pacific Islands Top-Up website - http://www.pacificislandstopup.com

2. Which countries and which mobile network numbers can I Top-Up using the Pacific Islands Top-Up voucher?

Currently, Pacific Islands Top-Up vouchers can only be used to Top-Up Vodafone and Inkk mobile numbers in Fiji.More countries and more mobile network operators will be available soon – details of which will be updated on our social media and Pacific Islands Top-Up website.

3. Where can I buy a Pacific Islands Top-Up Voucher from?

Pacific Islands Top-Up vouchers are available in over 6,500 retail outlets across New Zealand and over 7,000 retail outlets in Australia.

These retail outlets comprises of Dairies, Superettes, Convenience Stores, Service Stations,Supermarkets and many more.

You can visit http://www.pacificislandstopup.com/agent to find a retail outlet close to you.

The Pacific Islands Top-Up vouchers can be purchased from these partner retail outlets in NewZealand & Australia and used to directly Top-Up your family or friends Vodafone or Inkk Mobile numbers in Fiji.

You can also directly Top-Up Vodafone or Inkk Mobile numbers in Fiji using a debit/credit card from anywhere in the World by visiting the Pacific Islands Top-Up website - http://www.pacificislandstopup.com

4. What should I ask the retailer in New Zealand or Australia if I want to buy Pacific Islands Top-Up voucher?

Simply visit any partner retail outlet in New Zealand or Australia and ask them you want to buy Pacific Islands Top-Up or Vodafone Fiji Top-Up. Once you get the Pacific Islands Top-Up or Vodafone Fiji Top-Up voucher, simply follow the instructions given on the voucher to perform the Top-Up transaction.

5. How can I perform the Top-Up transaction or redeem the Pacific Islands Top-Up voucher?

Instructions on how to top-up are stated on the Pacific Islands Top-Up or Vodafone Fiji Top-Up Vouchers.

The instructions are as follows:

a. You need to have access to the internet in order to load the Pacific Islands Top-Up or the Vodafone Fiji Top-Up voucher to a particular Vodafone or Inkk number

b. Simply go to our website: www.pacificislandstopup.com

c. You will need to register and then login in order to use the Website.

d. Once you login to the website, Click on the “Voucher Top-Up” option located on the top centre of the page

e. Enter the 7 digit mobile number (Vodafone Fiji or Inkk Mobile number – our system will automatically know whether the number entered is a Vodafone Fiji or Inkk Mobile number)

f. Then, enter the 14 digit PIN number given in the Pacific Islands Top-Up or the Vodafone Fiji Top-Up voucher

g. Next, Type in your FREE personalised SMS Greeting that you would like to send to the mobile number receiving the Top-Up (Optional). You can send a FREE SMS of up to a maximum of 100 characters every time you send a top-up to your family or friends in Fiji.

h. Click on the Submit button.

i. You will get a message stating “Recharge is Successful”

Note: The value of Top-Up credited to the Fiji mobile number will be in Fijian dollars.

You can also send the 14 digit PIN (mentioned in step (f)) by sms or any other messaging app to your family or friends in Fiji who can then Top-Up themselves using the USSD short-code *132#

6. Are there any additional benefits?

Yes, with every Pacific Islands Top-Up sent the receiver will get 5UP of the Top-Up value and 30 minutes free International calls from Fiji to any of the following destinations; New Zealand, Australia, China, India, USA, Canada, Sri Lanka and Japan. The 30 minutes free calls are valid for 24hrs.

7. General enquiries and feedbacks?

Please contact us through the live chat option or the support option on the Pacific Islands Top-Up website - http://www.pacificislandtopup.com/support . Our customer service representatives are available 24 x 7 to attend to customer queries and issues. Maximum turnaround time for any customer query will be 24 hours.

You can also call us on +679 9902123 or message us on our Facebook page -https://www.facebook.com/PacificIslandsTopup

Thank you for using Pacific Island Top-Up.